Pickering Casino Resort Canada – Official Rules
Pickering Casino Resort: General Terms and Conditions
1. Introduction and Legal Framework
Pickering Casino Resort is operated by Great Canadian Entertainment in accordance with the regulations set forth by the Alcohol and Gaming Commission of Ontario (AGCO) and the Ontario Lottery and Gaming Corporation (OLG). These Terms and Conditions govern your use of the casino floor, the hotel, the arena, and our digital platforms.
In Canada, and specifically in Ontario, gaming is a highly regulated activity. Our commitment is to transparency and compliance with federal and provincial laws, including the Criminal Code of Canada and the Gaming Control Act.
2. Guest Eligibility and Age Restrictions
To maintain a secure environment, we enforce strict age limits across different areas of the resort:
- Gaming Floor: Access to the casino floor and participation in any gambling activity is restricted to individuals 19 years of age or older.
- The Arena & Hotel: While events at The Arena may be open to all ages, guests under the age of 19 must be accompanied by a parent or legal guardian for hotel check-in.
- Identification: All guests must be prepared to present valid, government-issued photo identification (e.g., Driver’s License, Passport, or Provincial ID card) upon request.
3. Regulatory & Educational Resources
We encourage all guests to familiarize themselves with the governing bodies of Canadian gaming.
| Authority/Resource | Scope in Ontario/Canada | Official Website |
|---|---|---|
| iGaming Ontario (iGO) | Regulates and manages internet gaming in the province. | igamingontario.ca |
| Responsible Gambling Council | Independent non-profit focused on harm prevention. | responsiblegambling.org |
| OLG (PlaySmart) | Provincial agency providing gaming education and tools. | playsmart.ca |
Rewards, Promotions, and Financial Terms
4. Great Canadian Rewards Program
Membership in the Great Canadian Rewards program is subject to specific tier-based rules. Tier Credits are accumulated through play at Pickering Casino Resort and other participating properties.
- Tier Levels: Members progress from Club to Elite based on Tier Credits earned within a 6-month “Tier Period.”
- Points Value: Reward Points have no cash value and are non-transferable.
- Audit Rights: Great Canadian Entertainment reserves the right to audit accounts and revoke points earned through fraudulent activity or error.
5. Cashless Transactions and Payments
Pickering Casino Resort has moved toward more efficient, cashless payment methods.
- Hotel & Arena: Cash is generally not accepted at the hotel front desk or The Arena box office. We accept Debit, American Express, MasterCard, and Visa.
- Security Deposits: A refundable damage deposit (typically $300 CAD) is required upon hotel check-in via credit card.
Interactive Visual: Gaming Contribution to Rewards
Meeting the requirements for tier advancement involves different rates of credit accumulation across our gaming offerings.
REWARDSACCUMULATION
■ Slot Machines (Highest)
■ Table Games (Variable)
■ Non-Gaming Spend (Dining)
Responsible Gaming and Property Policies
6. Responsible Gaming & Self-Exclusion
We take the safety of our guests seriously. In partnership with the Responsible Gambling Council, Pickering Casino Resort offers the Self-Exclusion program.
- Individuals who self-exclude are prohibited from entering any Great Canadian Entertainment gaming facility in Ontario.
- Self-excluded individuals are not eligible to claim prizes or rewards.
7. Conduct and Prohibited Items
To ensure the comfort of all patrons:
- Cameras & Recording: Professional cameras, drones, and recording devices are strictly prohibited on the gaming floor and inside The Arena.
- Bags: Large bags and backpacks are not permitted in the arena venue for safety reasons.
- Aisle Safety: For guest safety at live performances, standing or dancing in the aisles is prohibited.
8. Support and Conflict Resolution
If you have questions regarding these terms or your experience at the resort, our multilingual staff and 24-hour business center are available to assist.
| Service Type | Recommended Resource | Contact Details |
|---|---|---|
| Problem Gambling Help | ConnexOntario | 1-866-531-2600 |
| Regulatory Inquiries | AGCO (Gaming) | agco.ca |
| Guest Feedback | Pickering Customer Care | Available at Front Desk |
Final Provisions
9. Modifications to Terms
Pickering Casino Resort and Great Canadian Entertainment reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our official website and become effective immediately. Guests are responsible for reviewing these terms periodically to ensure they are aware of the most current policies regarding guest conduct and rewards.
10. Limitation of Liability
To the extent permitted by Ontario law, Pickering Casino Resort is not liable for any personal injury, loss of data, or business interruption arising from the use of our facilities or digital services. Gaming involves risk; please play within your means.
11. Intellectual Property
All trademarks, logos, and content displayed on our sites are the property of Great Canadian Entertainment. Unauthorized reproduction or use is strictly prohibited and may result in legal action.